VoIP providers must provide access to 999 and 112 calls.

Ofcom today confirmed that from the 8th of September 2008, companies that provide Voice over Internet Protocol (VoIP) services that allow users to make calls to normal national phone numbers must also have the ability to connect to 999 and 112.

Ofcom wants to ensure that users of mainstream VoIP services are not put in danger as a result of trying to call 999 or 112 using a service that does not offer them access. If consumers had to then locate an ordinary landline or mobile phone, they might face a delay of seconds or even minutes in getting through to the emergency services, which could prove critical.

This move comes following research, where Ofcom found that as many as 78% of VoIP users who cannot currently use their service to call 999 or 112 either thought an emergency call was possible, or did not know whether or not this was the case.

Ofcom Chief Executive, Ed Richards said ”As new voice services develop and become more mainstream, regulation must evolve too. In the future, consumers will be confident that if they can make calls to ordinary national numbers using their VoIP service then they will be able to call 999 or 112 in an emergency”.

VoIP providers that only offer calls over the Internet, usually to users with the same VoIP product, and providers that only allow users to receive calls from normal phone numbers are unaffected by the new rules.